Client Overview
Komatsu is an industry-leading manufacturer and supplier of construction equipment, technologies, and services catering to the construction, forklift, mining, industrial, and forestry markets. With over a century of experience, their equipment and services have been instrumental for companies worldwide in developing modern infrastructure, extracting essential minerals, maintaining forests, and creating technology and consumer products. Komatsu boasts a robust global service and distributor network, supporting customer operations by leveraging data and technology to enhance safety and productivity while optimising performance.
The Challenge
Komatsu recently established a large parts distribution centre on the outskirts of Melbourne, housed in a state-of-the-art warehouse and office complex spanning over 20,000 square metres. Despite its advanced warehouse robotics and material handling systems, the facility suffers from poor mobile coverage throughout the complex. This issue is primarily due to the distance from any nearby mobile towers and the material structure of the warehouse, which together hinder effective mobile signal penetration, impacting communication and operational efficiency.
The Process
After the initial consultation, a site survey was arranged to clearly identify the areas with connectivity issues and to verify the quality of the donor signal from a nearby mobile tower. This step was crucial to understand the extent of the signal challenges within the facility and to ensure that the existing signal strength was adequate for addressing the coverage problems.
Implementation
The project was efficiently completed within a two-week timeframe to ensure readiness for the arrival of staff. This swift execution was crucial to minimize disruption and to ensure that the facility was fully operational and equipped with reliable mobile coverage from the outset.
The Solution
Wireless Connect installed two Telstra head-end systems to address the mobile coverage issues at the facility. One system was dedicated to providing coverage for the warehouse and loading zone areas, while the other system was focused on the two-level office areas. This strategic installation ensured comprehensive and reliable mobile coverage throughout the entire complex, significantly enhancing communication and operational efficiency.
The Outcome
The installation resulted in full coverage of the facility for Telstra mobile signals, providing a safe and productive environment for staff, visitors, and other stakeholders. This improvement ensured seamless communication, providing both operational efficiency and safety across the entire complex.
