Case Study: Ensuring Seamless Communication for a Large Mining Supplier

Client Overview

A large construction and mining supplier in the heart of Port Headland, Western Australia equips the mining industry with the necessary tools and equipment, playing a crucial role in the region’s economic engine.  For this company, efficient communication is essential – a reliable information flow ensures smooth operations, timely deliveries, and satisfied customers.

The Challenge

Unfortunately, their on-site operations were hampered by a significant challenge –  no mobile coverage. This lack of connectivity wasn’t merely an inconvenience; it presented a major obstacle to daily communication. Staff members struggled to make and receive calls, and data access was severely limited. This hindered communication with clients, hampered real-time updates on equipment availability, and potentially delayed critical deliveries.

The client also required a solution for data fall-over, such as the ability to seamlessly switch to a mobile data connection in the event of a landline outage. Without this plan, even minor network disruptions could have caused significant operational delays.

The Process

Recognising the urgency of the situation, Wireless Connect worked closely with the client to understand their specific needs and the layout of the facility.  However, Wireless Connect’s expertise allowed them to develop a tailored solution through the following steps:

  • Site Survey: By analysing the data in line with the building layout and floor plan Wireless Connect was able design a detailed plan to resolve all connectivity issues within the facility.
  • Detailed Needs Analysis: Through discussions with the client, Wireless Connect gained a clear understanding of the specific areas requiring improved mobile coverage and data access. 

Implementation Timeline

  • Duration: The project was efficiently completed within 3 weeks, ensuring minimal disruption to the mining supplier’s operations and customer service.

The Solution

Wireless Connect recommended the Cel-fi G51 5G repeater unit with 6 ceiling distribution domes. This powerful solution addressed both challenges –  amplifying existing mobile signals for clear voice calls within the facility and providing high-speed data capabilities for reliable data fall-over.

The Outcome: Full Coverage and Enhanced Efficiency

The installation proved to be a resounding success.  The Cel-fi G51 5G repeater unit delivered full mobile coverage throughout all requested areas.  There was designed signal bleed into the car park, providing some level of reception in that location as well.  Most importantly, the high-speed data functionality addressed the client’s need for reliable data fall-over communication.

This case study exemplifies Wireless Connect’s commitment to providing customised solutions for unique challenges.  Even in a remote location with no initial mobile coverage, Wireless Connect’s expertise and advanced technology ensured the mining supplier achieved seamless communication, enhancing operational efficiency and customer satisfaction.

If your business faces similar connectivity issues, Wireless Connect can help.  Contact us today for a free consultation and discover how we can transform connectivity in your area.

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